Privacy Policy

Last updated: October 22, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include:

  • Account Information: Name, email address, phone number, business details
  • Booking Information: Appointment details, service preferences, client information
  • Payment Information: Billing details, payment method information (processed securely through third-party providers)
  • Communication Data: Messages, feedback, and support requests

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings and payments
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage and trends
  • Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third parties who assist us in operating our platform (e.g., payment processors, email services)
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the business assets
  • Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our service and improve its functionality. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service integrates with third-party providers for payment processing, email services, and other functionalities. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: team@zentrabooking.com
Address: Zentra Privacy Officer
4 Tansley Lane, Woburn Sands, Buckinghamshire, MK17 8GH